Frequently Asked Questions
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How do I order?
Simple! You can either place your order online under “order now” or you can give us a call at 530-562-7017 to speak to a customer service representative.
Do I need a Medical Recommendation?
Only if you are between the ages of 19 to 20. Adults 21 and older can purchase with a Government issued ID.
What is Winter Greens return policy?
We do not accept returns or exchanges. If you received a faulty product, please let us know directly at 530-562-7017. All sales are final.
Where do you deliver?
We deliver to North Lake Tahoe area; including Truckee, CA and surrounding areas. If we don't deliver to your home, we are happy to meet you at your office/place of work. Stay tuned, more delivery areas are coming soon!
How long does delivery take?
Depending on where you're located, your order will arrive in 15-60 minutes.
Do you accept credit or debit?
We accept credit/debit and cash upon delivery. For all credit/debit transactions, there is an additional 5.00 processing fee.
What is your minimum order amount?
While delivery is always FREE, we do require a minimum order amount of $60 and $100 order minimum for certain locations.
Are there First Time Patient Deals?
10% off your first order
If I place the order can someone else pick it up for me?
No, the customer who places the order must be the one who receives the order.
How do I store my vape pen when it isn’t in use?
Keep in a cool and dimly lit area
Store upright; do not lay on side
Heat causes leaking
Warm your cartridge for the best hit. To warm, use a button battery, such as Heavy Hitters Button Battery; hold down for 10 seconds at a time.