Winter Greens

Frequently Asked Questions

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How do I order?

Simple! You can either place your order online under “order now” or you can give us a call at 530-562-7017 to speak to a customer service representative.

Do I need a Medical Recommendation?

Only if you are between the ages of 19 to 20. Adults 21 and older can purchase with a Government issued ID.

What is Winter Greens return policy?

We do not accept returns or exchanges. If you received a faulty product, please let us know directly at 530-562-7017. All sales are final.

Where do you deliver?

We deliver to North Lake Tahoe area; including Truckee, CA and surrounding areas. If we don't deliver to your home, we are happy to meet you at your office/place of work.  Stay tuned, more delivery areas are coming soon!

How long does delivery take?

Depending on where you're located, your order will arrive in 15-60 minutes.

Do you accept credit or debit?

We accept credit/debit and cash upon delivery. For all credit/debit transactions, there is an additional 5.00 processing fee. 

What is your minimum order amount?

While delivery is always FREE, we do require a minimum order amount of $60 and $100 order minimum for certain locations. 

Are there First Time Patient Deals?

10% off your first order

If I place the order can someone else pick it up for me?

No, the customer who places the order must be the one who receives the order. 

How do I store my vape pen when it isn’t in use?

  • Keep in a cool and dimly lit area

  • Store upright; do not lay on side

  • Heat causes leaking

  • Warm your cartridge for the best hit. To warm, use a button battery, such as Heavy Hitters Button Battery; hold down for 10 seconds at a time.