Frequently Asked Questions
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Email us at orders@wintergreens.com
How do I order?
Simple! You can either place your order online under “ORDER NOW” or you can give us a call to speak to a customer service representative.
Truckee: 530-562-7017
Do I need a Medical Recommendation?
Only if you are between the ages of 19 to 20. Adults 21 and older can purchase with a Government-issued ID.
What is Winter Greens return policy?
We do not accept returns or exchanges. If you received a faulty product, please let us know directly by phone. All sales are final.
Where do you deliver?
Truckee: We deliver to the entire North Lake (CA) area, including Truckee, Olympic Valley, Tahoe City, Kings Beach, Northstar, and surrounding areas.
How long does delivery take?
Depending on your location, it could be as little as 15 minutes or as many as 3 hours. All orders placed will be followed up with an ETA via text.
Do you accept credit or debit?
We accept Cash, Debit Cards and Paytender.
Paytender.com is a third-party system where you can create an account and link it to your checking account, or use your debit card to load funds. A text will be sent with a pay link immediately after your order is placed. It’s fast, free to sign up, and totally secure.
What is your minimum order amount?
While there is NO CHARGE for delivery, we do require a minimum order amount of $60 and a $100 order minimum for certain locations.
Are there First Time Patient Deals?
10% off your first order
Can my order be left at the door or with another adult if I’m not home?
No, the customer who places the order must be the one who receives & signs for the order.
How do I store my vape pen when it isn’t in use?
Keep in a cool and dimly lit area
Store upright; do not lay on side
Heat causes leaking
Warm your cartridge for the best hit. To warm, use a button battery, such as Heavy Hitters Button Battery; hold down for 10 seconds at a time.